2016/11/25

“Good” becomes “better”: Assuring and enhancing quality thanks to “Six Sigma”

Quality Management, Process Improvement and Error Rate Reduction: in a company which claims to be “dedicated”, these important tools are a matter of course in the production chain. Moreover, the SGB-SMIT Group supplies the energy sector with transformers built in accordance with specific customer requirements - that is what makes our worldwide group not only a manufacturer, but also a service provider offering superior quality consultation. In order to ensure and enhance the high level of quality in all of the SGB-SMIT Group operations, we need an approach which can be applied to Production, Consultation and Service alike. In “Six Sigma”, we have found such a system.

Six Sigma, which was initially developed in the USA and has become popular worldwide, is significant in two respects: on the one hand, it stands for the objective of allowing no more than three errors per million individual processes; and, on the other hand, for the “DMAIC” methodology. This is an acronym for Define-Measure-Analyze-Improve-Control. Six Sigma is special in that it not only records processes in Manufacture, but can be applied to all Business Units. Thus it is the very instrument the SGB-SMIT Group needs in order to implement customer orientation and quality standards in all areas.

Early in 2016, the Group members Royal SMIT in Nijmegen and the Cast-resin transformer department at SGB Regensburg started to offer employees Six Sigma training courses. So far, various training courses as well as specific projects have been conducted, and employees from different business areas have already obtained an appropriate certificate. Now, the SGB-SMIT Group has decided to apply the Six Sigma approach throughout the Group.

A Green-Belt project performed at Royal SMIT is an application example of Six Sigma in the Production and Service segments: it dealt with the air bag acting as a separator between oil and ambient air in the conservator. In the past, leakages had been detected in isolated cases which might cause the transformer to switch OFF during operation. Within the project, a number of possible causes were defined and analyzed and the critical issues determined. In line with DMAIC, the fitters are now trained on a continuous basis, and the improvements verified, in order to avoid such incidents in the future. At SGB Regensburg in turn, a Green-Belt Project was performed in a completely different area - in Sales. Thanks to the findings obtained, an approach is used in order preparation which permits even quicker and specific responses to customer inquiries.

For the entire SGB-SMIT Group, Six Sigma has become a major instrument to ensure both quality and customer satisfaction in a sustainable matter. We are going to expand our training course program as well as the project applications on a Group-wide basis.Quality Management, Process Improvement and Error Rate Reduction: in a company which claims to be “dedicated”, these important tools are a matter of course in the production chain. Moreover, the SGB-SMIT Group supplies the energy sector with transformers built in accordance with specific customer requirements - that is what makes our worldwide group not only a manufacturer, but also a service provider offering superior quality consultation. In order to ensure and enhance the high level of quality in all of the SGB-SMIT Group operations, we need an approach which can be applied to Production, Consultation and Service alike. In “Six Sigma”, we have found such a system.

 

Six Sigma, which was initially developed in the USA and has become popular worldwide, is significant in two respects: on the one hand, it stands for the objective of allowing no more than three errors per million individual processes; and, on the other hand, for the “DMAIC” methodology. This is an acronym for Define-Measure-Analyze-Improve-Control. Six Sigma is special in that it not only records processes in Manufacture, but can be applied to all Business Units. Thus it is the very instrument the SGB-SMIT Group needs in order to implement customer orientation and quality standards in all areas.

Early in 2016, the Group members Royal SMIT in Nijmegen and the Cast-resin transformer department at SGB Regensburg started to offer employees Six Sigma training courses. So far, various training courses as well as specific projects have been conducted, and employees from different business areas have already obtained an appropriate certificate. Now, the SGB-SMIT Group has decided to apply the Six Sigma approach throughout the Group.

A Green-Belt project performed at Royal SMIT is an application example of Six Sigma in the Production and Service segments: it dealt with the air bag acting as a separator between oil and ambient air in the conservator. In the past, leakages had been detected in isolated cases which might cause the transformer to switch OFF during operation. Within the project, a number of possible causes were defined and analyzed and the critical issues determined. In line with DMAIC, the fitters are now trained on a continuous basis, and the improvements verified, in order to avoid such incidents in the future. At SGB Regensburg in turn, a Green-Belt Project was performed in a completely different area - in Sales. Thanks to the findings obtained, an approach is used in order preparation which permits even quicker and specific responses to customer inquiries.

For the entire SGB-SMIT Group, Six Sigma has become a major instrument to ensure both quality and customer satisfaction in a sustainable matter. We are going to expand our training course program as well as the project applications on a Group-wide basis.

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